Frequently Asked Questions

1. How do I place an order?

Browse our website, select the products you would like to purchase, and add them to your cart. When you are ready, proceed to checkout and follow the instructions to complete your purchase.

2. How can I check my order status?

You can check any tracking information provided in your shipping confirmation email. If you need further assistance, contact support@orbendi.com with your order number.

3. How much does shipping cost?

We offer the following shipping options for eligible destinations.

United States

  • Orders of $40.00 or more: Free Shipping

  • Orders from $0.00 to $39.99: UPS Shipping — $4.95

International Shipping

  • Orders of $40.00 or more: Free Shipping

  • Orders from $0.00 to $39.99: Express Shipping — $4.95

All amounts are in USD.

Shipping availability is determined by the destination entered at checkout.

4. Do you offer international shipping?

Yes. We offer international shipping to eligible destinations. Available shipping options will be displayed during checkout.

5. How long will my order take to arrive?

Delivery times vary depending on the destination, shipping arrangements, customs processing, and other factors.

Any estimated delivery dates are estimates rather than guaranteed arrival dates.

6. Can I change or cancel my order?

If you need to change or cancel an order, please contact support@orbendi.com as soon as possible.

We will review your request, but changes or cancellations cannot be guaranteed once an order has been processed or shipped.

7. How can I track my order?

If tracking information is available, it will be provided after your order is shipped. You can use the tracking details to follow the delivery status.

8. What should I do if I receive a damaged or incorrect item?

Please email support@orbendi.com with your order number, a description of the issue, and photographs of the product and packaging where applicable.

We will review your request and help determine the appropriate solution.

9. Can I return an item?

Return requests are handled according to our Refund & Return Policy. Please review that policy for eligibility requirements and instructions.

10. When will I receive my refund?

Once a return or refund request has been reviewed and approved, refunds will be processed to the original payment method where possible.

The time required for the funds to appear depends on your payment provider.

11. What if my package is delayed?

Carrier operations, customs inspections, weather, and other circumstances may affect delivery times.

If you are concerned about your shipment, please contact support@orbendi.com.

12. How can I contact Orbendi?

You can email our customer support team at support@orbendi.com.